Careers at Lobby & Row
More Than a Job.
An Opportunity to Grow.
Build your hospitality skills, serve great communities, and grow with a team that invests in your success.
- Professional Training & Onboarding
- Ongoing Coaching & Support
- Career Growth Paths
- A People-Focused Culture
Career Opportunities
Explore our roles, what you’ll do, and how to express interest.
Resident Experience ConciergeBe the welcoming presence at the heart of our residential communities.
What You’ll Do
- Welcome residents, guests, and vendors.
- Support front-desk operations, packages, and community inquiries.
- Communicate resident needs and service requests to property management.
- Support approved community activities.
What to Expect
- Full-time or part-time shifts, with weekend availability depending on the assignment.
- Professional Lobby & Row uniform, including a name badge and lapel pin.
- Paid onboarding and community-specific training.
Qualifications
- Strong customer service and communication skills.
- Reliable, professional, and attentive to detail.
- Hospitality, concierge, or customer service experience is a plus.
Include your preferred location, shift availability, earliest start date, and relevant experience. You may attach your résumé.
Executive Resident Experience ConciergeLead and support concierge teams across residential communities.
What You’ll Do
- Coach concierges and help teams deliver consistent front-desk service.
- Assist with coverage, site visits, and new community launches.
What to Expect
Work with onsite teams and property managers across assigned communities.
Qualifications
Experience in residential hospitality or concierge operations, with experience coaching or leading a team.
Download full job description (PDF) ↓Hospitality Training SpecialistLead practical onboarding and coaching that help concierges put The Lobby Standard into practice at the front desk.
What You’ll Do
- Lead new-hire onboarding and refresher sessions on front-desk service, resident communication, and community procedures.
- Use role-play to practice guest arrivals, service requests, shift handoffs, and difficult conversations.
- Adapt training guides and job aids to each property’s procedures.
- Give learners actionable feedback and share follow-up coaching needs with operations leaders.
What to Expect
Partner with operations leaders to plan training around community launches and team needs. Help document completed training and follow up on what concierges need to practice before working independently.
Qualifications
Experience leading training or coaching in hospitality, residential services, or another customer-facing setting. Ability to explain procedures clearly, facilitate practice sessions, and give constructive feedback.
Download full job description (PDF) ↓Stay Connected
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Tell us a little about yourself and the kind of role you’re looking for.
The Lobby Standard for Our Team
Prepared. Supported.
Set Up to Succeed.
Through structured onboarding and ongoing coaching, we help our team build confidence, serve consistently, and grow in hospitality.
People Who Care
Service begins with genuine care for residents, guests, and the communities we enter.Prepared to Serve
Practical preparation helps our people respond with confidence, warmth, and good judgment.Professional Presence
Polished and approachable, with a presence suited to the community and the moment.Community Ready
Prepared to understand the community, support the onsite team, and contribute from day one.
Equal Employment Opportunity
Lobby & Row is an equal opportunity employer. We welcome qualified applicants from all backgrounds and make employment decisions based on qualifications, experience, and the needs of the role, without discrimination based on any characteristic protected by applicable law.
If you need a reasonable accommodation during the application process, contact us by email.